Privacy Policy

Who we are

Lynx Bathrooms & Renovations ("we", "us", "our") is a bathroom fitting and renovation business based in Collier Row, Romford RM5 2NS, United Kingdom. We are the data controller for the personal information described in this policy.

Contact: 07942 371822 · [email protected]

What information we collect

• Contact details you give us — your name, phone number and any details about your project when you call, WhatsApp, email us, or use the quote form on this site.
• Usage data — only if you choose “Accept” on the cookie bar: analytics about how visitors use this website (pages viewed, approximate location, device type), collected via Google Analytics. Otherwise only our own cookieless visit counts (see “Cookies & analytics”).

A note on our quote form: the form on this website does not store anything on our servers. When you press "Send via WhatsApp", it simply opens WhatsApp on your device with a message pre-filled — nothing is saved or transmitted until you choose to send it yourself.

How we use your information

• To respond to your enquiry and provide quotes.
• To plan, schedule and carry out work you have engaged us for.
• To keep records we are legally required to keep (e.g. invoices, guarantee records).
• To understand how our website is used, so we can improve it.

Our lawful bases under UK GDPR are: taking steps at your request before entering a contract, performance of a contract, compliance with legal obligations, and legitimate interests (running and improving our business).

Cookies & analytics

This site uses Google Analytics 4 to measure visits, but only if you choose “Accept” on the cookie bar: Google Analytics does not load before that, and “Essential only” keeps it off. If you accept, Google Analytics sets cookies (such as _ga) and collects usage data; Google’s advertising features are not switched on. Your choice is kept for 12 months and you can change it at any time with “Cookies & privacy” at the foot of every page, or here.

We also count page visits and enquiries on our own server, without cookies and without storing any identifier on your device; you can turn this counting off in the same “Cookies & privacy” panel. Like any web server, ours logs the IP address of each request for security.

This site’s typefaces are delivered by Google Fonts, so when a page loads your browser fetches them from Google’s servers, which receive your IP address and browser details as part of that request. Google Fonts does not set cookies and is not used to measure visits.

Who we share information with

• Google — font delivery (Google Fonts) on every page, and analytics processing only if you accept, as described above.
• WhatsApp (Meta) — if you contact us via WhatsApp, your messages are handled under WhatsApp's own privacy policy.
• Suppliers and subcontractors — only where necessary to deliver your project (e.g. arranging a delivery to your address), and only the minimum needed.

We never sell your personal information.

How long we keep it

Enquiry details that don't lead to work are deleted within 12 months. Records relating to completed work (quotes, invoices, guarantee details) are kept for as long as required for tax purposes and the duration of our workmanship guarantee.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to object to processing based on legitimate interests. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.